Seminole Lake Country Club
The Club
Seminole Lake Country Club is a semi-private club offering full and social memberships on a challenging 18- hole layout. The course runs strong rounds year-round, with demand that consistently outpaces availability, which made the revenue lost to cancellations all the more frustrating.
The Challenge: Good Demand, Leaky Tee Sheet
Seminole Lake had no shortage of golfers who wanted to play. The issue was what happened when someone canceled, especially inside 24-48 hours. Without a real system to surface that availability and get it in front of interested golfers fast, cancelled tee times just sat empty.
The Solution: Deploy Noteefy Across Three Tee Sheet Types
Seminole Lake Country Club deployed Noteefy’s core three products: Waitlist, Confirm, and the AI Pro Shop Assistant. While Waitlist was the original motivation, the rest of the core platform proved to be just as valuable.
The Results: Just 7 Months In
89% of cancellations at Seminole Lake arrive one to two days before the tee time, right in Confirm’s sweet spot. The platform detected the opening, found a replacement, and filled the slot in an average of 34 hours with a 91% recapture rate for 782 rounds recovered thus far.
"While our initial reason for implementation was the Waitlist feature, the tee time Confirmation feature has been the most invaluable. The AI website agent has been surprisingly impactful...it has resulted in fewer calls and emails to the staff. The implementation could not have been more simple. It was painless enough to be completely forgettable."
- Clay Thomas, General Manager, Seminole Lake Country Club
An automated waitlist solution was the first step towards solving a challenge that had previously consisted of handwritten waitlists and strategic tee sheet overbooking that often resulted in problems. Noteefy was a simple, reasonably priced, and the first-to-market solution.
