Case Study

The Home Course

Located in DuPont, WA and owned by Washington Golf (WA Golf), The Home Course is one of the Pacific Northwest’s most popular public courses — known for its exceptional value and consistently high demand. In August 2023, the team implemented Noteefy to elevate the booking experience and provide golfers with a better way to access last-minute or high-demand tee times.
+$215,000
in Recovered Revenue
3,800
Rounds Booked Through Alerts
18,300
Searches Created

Challenge: High Demand. No System to Capture It.

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The tee sheet was full — but golfers kept coming. Without a waitlist system, staff were stuck saying no, and loyal customers had no reliable way to find openings. Without an effective software solution, securing a tee time at The Home Course often came down to luck, with golfers randomly checking online for cancellations.

The staff managed waitlists through inefficient methods:

·      Manual sticky notes

·      Staff team messages about potential openings

·      Basic waitlist notes in their tee sheet system

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This situation created challenges on two fronts:

1.        Customer disappointment: Loyal golfers were frequently turned away without any alternative options

2.        Staff morale: Team members felt discouraged constantly saying "no"to customers they wanted to help

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As Justin Gravatt, PGA General Manager, explained: "We were just saying no all the time... It ended up being a situation where it was kind of luck of the draw where someone would just happen to log online and see an open tee time because someone canceled."

Solution: A Seamless Way to Activate Demand
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With over $215,000 in recovered revenue and 3,800 rounds booked through alerts, The Home Course proves that solving for demand isn’t about availability — it’s about access.

·      Enable golfers to set up automatic notifications for preferred tee times

·      Fill cancellations and open slots efficiently through automated alerts

·      Gather valuable data on demand patterns for future planning

The implementation was remarkably straightforward. According to Gravatt, "This was the easiest implementation of any software change or kind of addition to what we're doing than anything I've done. It was the simplest thing... we were provided with a link and we posted it and that was pretty much the end of it."

The team primarily leveraged Noteefy for:

  • Real-time waitlisting during fully booked periods
  • Large group cancellations (e.g. 40+ slots from an event     drop)
  • Demand visibility for rate and board discussions

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Download the full PDF to read the entire story! 

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"For us, it was less about filling the tee sheet and more about providing a service to the customers... This way instead of just saying no for us, it felt like it was a service-oriented solution." - Justin Gravatt, PGA

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Justin Gravatt
General Manager